diff --git a/samples/ChatSample/ChatSample.csproj b/samples/ChatSample/ChatSample.csproj
index 8c6f0ddf1d..30024a8cc9 100644
--- a/samples/ChatSample/ChatSample.csproj
+++ b/samples/ChatSample/ChatSample.csproj
@@ -41,6 +41,7 @@
     <PackageReference Include="Microsoft.Extensions.Configuration.UserSecrets" Version="$(AspNetCoreVersion)" />
     <PackageReference Include="Microsoft.Extensions.Logging.Console" Version="$(AspNetCoreVersion)" />
     <PackageReference Include="Microsoft.Extensions.Logging.Debug" Version="$(AspNetCoreVersion)" />
+    <PackageReference Include="Newtonsoft.Json" Version="$(JsonNetVersion)" />
   </ItemGroup>
 
   <Target Name="CopyTSClient" BeforeTargets="AfterBuild">
diff --git a/samples/ChatSample/RedisUserTracker.cs b/samples/ChatSample/RedisUserTracker.cs
index e70de95161..ec55b6bf58 100644
--- a/samples/ChatSample/RedisUserTracker.cs
+++ b/samples/ChatSample/RedisUserTracker.cs
@@ -13,18 +13,23 @@ using Microsoft.AspNetCore.SignalR.Redis;
 using Microsoft.AspNetCore.Sockets;
 using Microsoft.Extensions.Logging;
 using Microsoft.Extensions.Options;
+using Newtonsoft.Json;
 using StackExchange.Redis;
 
 namespace ChatSample
 {
     public class RedisUserTracker<THub> : IUserTracker<THub>
     {
-        private readonly RedisKey UsersOnlineRedisKey = "UsersOnline";
+        private readonly RedisKey UserIndexRedisKey = "UserIndex";
         private readonly int _redisDatabase;
         private readonly ConnectionMultiplexer _redisConnection;
         private readonly ISubscriber _redisSubscriber;
         private readonly ILogger _logger;
-        private readonly RedisChannel _redisChannel;
+
+        private const string UserAddedChannelName = "UserAdded";
+        private const string UserRemovedChannelName = "UserRemoved";
+        private readonly RedisChannel _userAddedChannel;
+        private readonly RedisChannel _userRemovedChannel;
 
         public event Action<UserDetails> UserJoined;
         public event Action<UserDetails> UserLeft;
@@ -35,21 +40,11 @@ namespace ChatSample
             _redisDatabase = options.Value.Options.DefaultDatabase.GetValueOrDefault();
             _redisConnection = ConnectToRedis(options.Value, _logger);
             _redisSubscriber = _redisConnection.GetSubscriber();
-            _redisChannel = new RedisChannel((string)UsersOnlineRedisKey, RedisChannel.PatternMode.Literal);
 
-            _redisSubscriber.Subscribe(_redisChannel, (channel, value) =>
-            {
-                var stringValue = (string)value;
-                var user = ToUserDetails(stringValue.Substring(1));
-                if (stringValue[0] == '-')
-                {
-                    UserLeft(user);
-                }
-                else
-                {
-                    UserJoined(user);
-                }
-            });
+            _userAddedChannel = new RedisChannel(UserAddedChannelName, RedisChannel.PatternMode.Literal);
+            _userRemovedChannel = new RedisChannel(UserRemovedChannelName, RedisChannel.PatternMode.Literal);
+            _redisSubscriber.Subscribe(_userAddedChannel, (channel, value) => UserJoined(DeserializerUser(value)));
+            _redisSubscriber.Subscribe(_userRemovedChannel, (channel, value) => UserLeft(DeserializerUser(value)));
         }
 
         private static ConnectionMultiplexer ConnectToRedis(RedisOptions options, ILogger logger)
@@ -71,37 +66,48 @@ namespace ChatSample
             return ConnectionMultiplexer.Connect(configurationOptions, loggerTextWriter);
         }
 
-        private static UserDetails ToUserDetails(string user)
-        {
-            var pos = user.IndexOf("|");
-            Debug.Assert(pos >= 0, "Invalid user details format");
-            return new UserDetails(user.Substring(0, pos), user.Substring(pos + 1));
-        }
-
         public async Task AddUser(Connection connection, UserDetails userDetails)
         {
             var database = _redisConnection.GetDatabase(_redisDatabase);
-            var user = $"{connection.ConnectionId}|{connection.User.Identity.Name}";
-
+            var key = GetUserRedisKey(connection);
+            var user = SerializeUser(connection);
             // need to await to make sure user is added before we call into the Hub
-            await database.SetAddAsync(UsersOnlineRedisKey, $"{connection.ConnectionId}|{connection.User.Identity.Name}");
-            _ = _redisSubscriber.PublishAsync(_redisChannel, "+" + user);
+            await database.StringSetAsync(key, SerializeUser(connection));
+            await database.SetAddAsync(UserIndexRedisKey, key);
+            _ = _redisSubscriber.PublishAsync(_userAddedChannel, user);
         }
 
         public async Task RemoveUser(Connection connection)
         {
             var database = _redisConnection.GetDatabase(_redisDatabase);
-            var user = $"{connection.ConnectionId}|{connection.User.Identity.Name}";
-
-            await database.SetRemoveAsync(UsersOnlineRedisKey, user);
-            _ = _redisSubscriber.PublishAsync(_redisChannel, "-" + user);
+            await database.SetRemoveAsync(UserIndexRedisKey, connection.ConnectionId);
+            if (await database.KeyDeleteAsync(GetUserRedisKey(connection)))
+            {
+                _ = _redisSubscriber.PublishAsync(_userRemovedChannel, SerializeUser(connection));
+            }
         }
 
         public async Task<IEnumerable<UserDetails>> UsersOnline()
         {
             var database = _redisConnection.GetDatabase(_redisDatabase);
-            var usersOnline = await database.SetMembersAsync(UsersOnlineRedisKey);
-            return usersOnline.Select(u => ToUserDetails(u));
+            var userIds = await database.SetMembersAsync(UserIndexRedisKey);
+            var users = await database.StringGetAsync(userIds.Select(id => (RedisKey)(string)id).ToArray());
+            return users.Select(user => DeserializerUser(user));
+        }
+
+        private static string GetUserRedisKey(Connection connection)
+        {
+            return $"user:{connection.ConnectionId}";
+        }
+
+        private static string SerializeUser(Connection connection)
+        {
+            return $"{{ \"ConnectionID\": \"{connection.ConnectionId}\", \"Name\": \"{connection.User.Identity.Name}\" }}";
+        }
+
+        private static UserDetails DeserializerUser(string userJson)
+        {
+            return JsonConvert.DeserializeObject<UserDetails>(userJson);
         }
 
         private class LoggerTextWriter : TextWriter
diff --git a/samples/ChatSample/Startup.cs b/samples/ChatSample/Startup.cs
index 00f2844077..86ff669993 100644
--- a/samples/ChatSample/Startup.cs
+++ b/samples/ChatSample/Startup.cs
@@ -56,20 +56,18 @@ namespace ChatSample
 
             // To use Redis scaleout uncomment .AddRedis and uncomment Redis related lines below for presence
             services.AddSignalR()
-                // .AddRedis()
+                 .AddRedis()
                 ;
             services.AddAuthentication();
 
 
-            services.AddSingleton(typeof(DefaultHubLifetimeManager<>), typeof(DefaultHubLifetimeManager<>));
-            services.AddSingleton(typeof(HubLifetimeManager<>), typeof(DefaultPresenceHublifetimeMenager<>));
-            services.AddSingleton(typeof(IUserTracker<>), typeof(InMemoryUserTracker<>));
+            //services.AddSingleton(typeof(DefaultHubLifetimeManager<>), typeof(DefaultHubLifetimeManager<>));
+            //services.AddSingleton(typeof(HubLifetimeManager<>), typeof(DefaultPresenceHublifetimeMenager<>));
+            //services.AddSingleton(typeof(IUserTracker<>), typeof(InMemoryUserTracker<>));
 
-            /*
             services.AddSingleton(typeof(RedisHubLifetimeManager<>), typeof(RedisHubLifetimeManager<>));
             services.AddSingleton(typeof(HubLifetimeManager<>), typeof(RedisPresenceHublifetimeMenager<>));
             services.AddSingleton(typeof(IUserTracker<>), typeof(RedisUserTracker<>));
-            */
         }
 
         // This method gets called by the runtime. Use this method to configure the HTTP request pipeline.
diff --git a/samples/ChatSample/Views/Home/Index.cshtml b/samples/ChatSample/Views/Home/Index.cshtml
index aa2ce7c793..89b01f6800 100644
--- a/samples/ChatSample/Views/Home/Index.cshtml
+++ b/samples/ChatSample/Views/Home/Index.cshtml
@@ -19,7 +19,6 @@
 let transportType = signalR.TransportType[getParameterByName('transport')] || signalR.TransportType.WebSockets;
 let connection = new signalR.HubConnection(`http://${document.location.host}/chat`, 'formatType=json&format=text');
 
-// connection.on('Send', message => appendLine(message));
 connection.onClosed = e => {
     if (e) {
         appendLine('Connection closed with error: ' + e, 'red');